Support Hours
Telephone: 07 3177 0880
Support Hours: 8:00am to 5:30pm Monday to Friday, Queensland time.
Support Procedure
To use the MYC Support Web Help Desk, you must first be registered.
To Register, go to the Web Help Desk login screen and select “New Account”. Fill in your details. Please note, only authorised email domains will be accepted. You will then be sent an authentication email, which you need to respond to, to activate your account. This should only take a couple of minutes.
Once you are registered with the Web Help Desk, emails can be sent to support @ m-y-c.com.au from your registered email address, and a Support Ticket will be automatically generated for you.
In the email Subject insert:
The priority level you believe denotes your issue. i.e. Critical/Major/Minor/Questions
In the email Body insert: Contact person, Contact number and as much information as possible describing your request. If there is a call issue, be sure to include date, time, user, the external phone number involved and details of the issue.
Excluding Queensland Public Holidays and the Christmas break 23rd December to 2nd January.