SpliceCom Select Voice
What is SelectVoice?
SelectVoice, Splicecom’s complete communications service, is a single platform voice solution that meets all your business voice requirements – but goes further still. Delivering an extensive range of fixed and mobile voice capabilities and controlled via an easy-to-use web portal, SelectVoice puts you firmly in control of voice communication into, out of and inside your business.
We can deliver a complete end-to-end SelectVoice solution, including cloud hosting, connectivity and SIP trunks, or you can choose to deploy it with any of these services that you might already be using.
Why is SelectVoice Different?
SelectVoice is perfect for all businesses, whatever their size, type or requirement. In particular, it’s great for those looking to improve productivity, manage costs, customer service and image.
It’s your very own system, we don’t force you to share it with other businesses. In the cloud, on your premises or any blend of the two; the myriad of advanced features and benefits we can offer you will be the same. These are totally independent of how you choose to deploy your Splicecom SelectVoice solution – both now and in the future.
Splicecom’s heritage is in developing IP PBXs, phones and business management systems. They have been doing this since 2001, which is why such a rich feature set across all their solutions is offered. The SV 1000 system is the latest step on this journey, providing a single platform solution that is cost effective for everyone; from the smallest business to the largest eunterprise, in the cloud, on premise or blend of the two.
Vision Business Management - Operation wide analytics at its most powerful
The Vision suite is a true added value business tool that can be used to increase sales, improve customer service and identify opportunities for new services and products. In addition, it manages and controls costs from both an infrastructure and staff perspective. Vision blends the elements of Call Management, Call Recording and real-time dashboards and wallboards into a unique solution, where the whole is far greater than the sum of the parts. Developed in-house by Splicecom, Vision is an embedded application, which means that it’s been designed from the ground up to integrate with SelectVoice to ensure detailed reports, accurate stats and greater data integrity. Being browser based, Vision Business Management can be accessed anywhere, anytime, on any device.
Vision Reports provides an in-depth, company-wide view of how your business is performing, when you want it, how you want it and where you want it.
All reports can be accessed through a standard web browser from anywhere at any time and printed off if required. Key reports can be scheduled by time and date, and delivered to individuals or groups by email, and you can build your own reporting groups. In-built Toll Fraud Detection allows email alerts to be generated and/or trunk lines closed down automatically when abnormal call lengths/charges are detected.
Vision Record seamlessly integrates mandatory and/or manual call recordings made on SelectVoice platforms with Vision Reports, allowing them to be easily managed, searched for and played-back whenever necessary. Details of the Call Recording – including the ability to “click & play” are included with the full call logging record of each call.
The provision of call recording as an integrated application, independent of end-point device, location or trunk type, delivers a sophisticated, flexible and easy to use solution that is considerably more cost-effective than expensive 3rd party alternatives.
Vision Live delivers real-time information on business performance to Directors, Managers and Administrators. Vision Live allows potential issues to be identified and resolved before they can impact operations. Browser based for viewing anytime, anywhere, on any device, Vision Live provides the information that enables companies to optimise their resources for maximum productivity, so facilitating a smooth running operation. In addition, Vision Live allows configurable thresholds to be set for Warnings and Alarms, on an individual tile-by-tile basis, ideal for alerting you to any dips in service levels.
Vision Live also allows access to “the information behind the information.” Clicking on a Report Panel drills directly down to the relevant Vision Report, so allowing you to react immediately to any abnormal occurrence.
Vision Call Centre helps businesses to meet and beat the service level expectations of their customers, whilst at the same time, increasing employee productivity and reducing operational costs.
Developed to deliver a single seamless solution with Splicecom’s SelectVoice platforms, Vision Call Centre combines advanced call routing with state-of-the-art reporting and management to optimise every aspect of your inbound call centre operation.
You might be thinking of a virtual call centre spread across multiple sites, looking to utilise home based agents, or simply a more effective way of sharing calls amongst a team. Whatever your requirements may be, Splicecom offers the solutions you need to manage and grow your business.
Splicecom’s Voice Conference Manager Portal (VCMP) simplifies the control of Meet-Me-Conferences, giving greater flexibility over how voice conferences and conference managers are created, who can be invited, how they are invited and how that conference is managed once it is running.
There are two levels of access to the Voice Conference Manager Portal, the VCMP Manager (system administrator) and Conference Managers.
