Web:            Support Web Help Desk

Telephone:    07 3177 0880

Hours:          Standard In Hours - Monday to Friday 8am to 5:30pm, excluding Public Holidays, QLD Time.

To ensure the most rapid response, all issues must be logged via the Web Help Desk, including Critical issues.

To use our Support Web Help Desk, you must be registered.

To Register, simply go to the Web Help Desk login screen and select “New Account”.  Fill in your details.  (Please note, only authorised email domains will be accepted.)  You will then be sent an authentication email, which you need to respond, to activate your account. This should only take a couple of minutes. )

We will diagnose the issue as quickly as possible, and then contact you with the planned solution.

All Support issues will receive a follow up email, either updating the issue progress or confirming the issue has been resolved.

We may require your assistance to fix faults and/or allow access to the Maximiser system for a speedy resolution.

Critical issue

A service issue in the equipment that severely affects your business, and requires immediate corrective action.

For example:

        . Loss of connectivity to multiple extensions.

        . Severely degraded service performance.

        . Unable to make or receive calls.

Critical Issue follow up 

If you have not received a response from a support team member within 10 mins of logging the issue, please call our Support number on 07 3177 0880.

Major issue

A service issue that affects your business’ operations and requires prompt attention.

For example:

        . Repeated short outages.

        . Significant increase in occurrence of Support Requests.

Minor issue

A service issue that does not require immediate attention.

For example:

        . A faulty handset

        . A username change

        . Feature request

Questions

Any general question relating to any equipment supplied by MAXimise Your Communications

Email’s can also be sent to support with the following details

In the email Subject insert:

        * The priority level you believe denotes your issue,

            i.e. Critical/Major/Minor/Questions

In the email Body insert:

        * Contact person.

        * Contact number.

        * As much information as possible describing your issue.