Gold Coast Airport, Queensland Airports Ltd, Billinga
MYC have been involved with Gold Coast Airport since the SpliceCom Maximiser phone system was originally installed in November 2006.
In 2010 with the new Terminal development at the airport, additional services were provided, including installing PCS560 phones on all the Check-in desks and Boarding Gates for internal communications. Also providing increased Telephony services to Airport tenants with both IP phones and analogue extensions, while all the call billing is being provided by the SpliceCom Vision software.
The versatility and reporting of the Maximiser system is proving to be a real asset and benefit to both Queensland Airports and its tenants.
BLJ In-stu Solutions, Capalaba
BLJ was having issues with an old PBX that was continually crackling or hard to hear with poor volume. MYC provided a system to test which convinced them to go ahead, leaping into the 21st Century.
Installing a 5108 call server with 10 PCS560 handsets, 9 for their Capalaba office and 1 for the Gladstone satellite office, linking the 2 offices together, as if they were one. MYC also arranged for the installation of a new data service dedicated for voice and ported over their main office number and Gladstone number, reducing their call costs.
Since the installation of the system and the new voice SIP trunks, there have been none of the old issues, nor the frustration of having to deal with an unhelpful major telco.
Queensland Positive People, East Brisbane
Queensland Positive People is a Health Support organisation who had had enough of their VoIP provider, with constant call quality issues, and a hard to use system.
MAXimise Your Communications addressed these issues and more, by installing a new 5100 call server with a combination of 6 IP phones and 8 analogue phones partnered with the PCS60 software. One of the IP phones was installed in the Cairn’s office and is connected over their VPN. MYC also installed Vision software on a MAC mini for all Call reporting, this includes the ability to see how many calls are being received on their 1800 number, fulfilling another requirement. The Voice Processing Ports were increased on the 5100 to allow for larger group conference calls and to adequately accommodate QPP’s Voicemail and Auto Attendant needs.
MYC replaced the ISDN trunks and high call charges with quality VoIP trunks. This was achieved by the installation of a voice dedicated 1mb/1mb shdsl service with our SIP trunk provider. QPP’s 100 number range was also ported to the SIP provider, so now all inbound and outbound calls are high quality VoIP calls.
Training Users on the Maximiser system and products, along with ongoing support is also being provided.
This solution has not only given QPP great quality and reliability, but also fantastic savings on their call costs, along with an easy to use phone system.