Maximiser and Vision unify TC Harrison's Call Centre
TC Harrison is one of the UK’s largest privately owned motor groups, with over 500 employees and a turnover of £200 million from sales of over 9,000 new and used cars each year. With 6 Main Ford dealerships spread across the Midlands and East of England TC Harrison faced two challenges. How could they link together the showrooms and Accident Repair Centres across two Customer Marketing Areas to operate as one business? And of even greater importance, how could they improve the level of service and satisfaction delivered to their customers – and prove it?
Maximiser helps ITW Delfast with the nuts and bolts
A leading international business corporation with close to 100 years of history, Illinois Tool Works Inc. (NYSE: ITW) is a diversified manufacturer of advanced industrial technology. This includes the design and production of an array of highly engineered fasteners and components, equipment and consumable systems, and specialty products and equipment for customers around the world.Comprising of 750 decentralised business units, with operations in 49 countries, ITW employs approximately 55,000 men and women who are focused on creating value-added products and innovative customer solutions.
One of these business units is the ITW Delfast Group, which designs and produces engineered plastic and metal fasteners for the Automotive industry. The Group’s number one objective is to create solutions that save money and deliver value to their customers through innovation and product development in the area of clips, watertight fasteners, sound seal screws and multi-blow products. Some of ITW Delfast’s highest profile, value driven parts include: trim clips, hole plugs, hot melt plugs, brake and fuel line routing.
Maximiser helps get BAC off the ground
SpliceCom’s Maximiser provides Brisbane Airport Corporation with a single, airport wide telephone system that will grow with the business to 10,000 extensions by 2015 and to 40,000 extensions by 2025.
With 130 businesses and more than 16,000 people already working at Brisbane Airport every day, BAC has committed around $2.2 billion towards new infrastructure over the next 10 years. This includes a new parallel runway, new terminals, new roads and the development of aviation-related industry precincts. BAC expects the new expanded airport to support a workforce in excess of 40,000 people by 2025.
Maximiser masters marketing company solutions
Peter Price is adamant that “if you continue to do the same old things, you’ll get the same old results.' Applying this belief to his business, he started Marketing Masters in 2002, Price wanted a modern telephone system to complement his new venture. Based in Liverpool, Marketing Masters was founded because Price had identified a growing need by an ever-increasing number of organisations that wanted assistance in winning and then retaining customers, in differentiating themselves from their competitors and in delivering a proposition that added real value for their customers.
Straight A's for Splicecom
Located in the Darley Abbey district of Derby, Saint Benedict Catholic Voluntary Academy is the only Catholic secondary school in the area. It educates over 1,400 students and employees more than 100 teachers, in addition to non-teaching support staff and ‘one to one’ tutors.
Solutions Inc. find that the flexibility that comes built in with Maximiser solutions enhance's business efficiency...
Solutions Inc has deployed SpliceCom's Maximiser IP Business Telephone System to unify communications across their two Brighton based offices. Using a mix of Mac based IP Softphones, IP Wireless phones and traditional analogue system phones, the Apple reseller and ISP now has the right communications infrastructure in-place to support their business expansion plans.
Key employees can be contacted on a single number, which ever building they’re in - or even between them - whilst in-house IT applications, databases and security systems are also being linked to Maximiser to further enhance the overall business efficiency.
